Acceptance of Terms Governing Law:
United Arab Emirates By accessing or using the website andoov.com, requesting a quotation, placing an order, or engaging the services of Andoov Advertising LLC (‘Andoov’, ‘we’, ‘us’, ‘our’), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
Our Services
Andoov Advertising LLC provides printing, digital marketing, advertising, web design, and related services to businesses and individuals. Our printing services include but are not limited to: business cards, brochures, flyers, banners, roll-up stands, exhibition displays, packaging, promotional materials, signage, vehicle wraps, and corporate stationery.
Quotations and Pricing
• All quotations are valid for 7 days from the date of issue unless otherwise stated in writing.
• Prices are quoted in UAE Dirhams (AED) and exclude VAT unless expressly stated otherwise.
• VAT at the applicable UAE rate (currently 5%) will be added to all invoices where applicable.
• Andoov reserves the right to revise pricing due to changes in material costs, supplier pricing, or project scope.
• Final pricing is confirmed upon written order confirmation.
Order Placement & Confirmation
• An order is considered placed only upon receipt of a written purchase order, email confirmation, or WhatsApp confirmation from the client and issuance of an order confirmation by Andoov.
• Andoov reserves the right to decline any order at its discretion.
• Changes to an order after confirmation may incur additional charges and may affect delivery timelines.
Artwork & Design Files
• Clients are responsible for supplying print-ready artwork files in the required format and resolution (typically PDF, AI, or EPS at 300 DPI with bleed and crop marks).
• Andoov accepts no liability for print defects arising from client-supplied artwork that does not meet technical specifications.
• If Andoov designs artwork on the client’s behalf, the client must approve a final proof in writing before printing commences. Andoov accepts no responsibility for errors approved by the client.
• Clients warrant that all artwork, logos, images, and content supplied to Andoov are owned by the client or that the client has full rights and permissions to use them. Andoov accepts no liability for copyright infringement arising from client-supplied materials.
Delivery & Turnaround
• Estimated turnaround times are provided as a guide only and are not guaranteed delivery deadlines unless expressly confirmed in writing as a guaranteed date.
• Andoov is not liable for delays caused by factors outside its control including supplier delays, force majeure, or courier delays.
• Delivery is to the address specified in the order. Risk passes to the client upon delivery.
• Andoov is not responsible for damage to goods after delivery has been completed.
Payment Terms
• Payment terms are as specified on the invoice. Standard terms require full payment prior to commencement of print production unless a credit account has been approved in writing by Andoov management.
• Andoov reserves the right to withhold delivery of completed goods until payment is received in full.
• Late payments may attract interest charges at the rate permissible under UAE commercial law.
• Accepted payment methods: bank transfer, cash, cheque (subject to clearance). Payments must reference the invoice number.
Intellectual Property
All artwork, designs, templates, and materials created by Andoov remain the intellectual property of Andoov until full payment is received. Upon full payment, ownership of the final deliverables (but not the underlying design tools, templates, or software) transfers to the client. The Andoov name, logo, and brand identity are the exclusive property of Andoov Advertising LLC. Clients may not use Andoov’s brand identity without prior written consent.
Limitation of Liability
To the maximum extent permitted by UAE law, Andoov’s liability for any claim arising from the provision of services shall not exceed the total amount paid by the client for the specific order giving rise to the claim. Andoov is not liable for any indirect, consequential, special, or punitive damages.
Governing Law & Disputes
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any dispute arising from these terms or the provision of services by Andoov shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. The parties agree to attempt to resolve disputes amicably before initiating formal proceedings.
Amendments
Andoov reserves the right to amend these Terms & Conditions at any time. The updated version will be published at andoov.com/terms-and-conditions. Continued engagement with Andoov after publication of updated terms constitutes acceptance.
Contact
Al Quasais, Dubai, UAE | info@andoov.com | +971 54 356 1992 | andoov.com